Your Questions, Answered.
How do I know which products are right for my skin?
Every KaYen product is thoughtfully crafted to target specific skin needs. Explore our "Shop by Concern" guide, or reach out to our team for personalized recommendations.
Are your products suitable for sensitive skin?
Yes. Our formulas are plant-powered, gentle, and free from harsh additives, making them ideal even for sensitive complexions.
Are KaYen products vegan and cruelty-free?
Absolutely. We are proudly plant-based, vegan-friendly, and never test on animals.
How can I add a new product to my existing skincare routine?
We recommend introducing one new product at a time, allowing your skin to adjust. Reach out to us via our contact us page for detailed layering instructions for the best results.
Shipping
How long will it take to receive my order?
We aim to ship all orders within 1–2 business days. Delivery times vary by region, but most orders arrive within 3–7 business days. You’ll receive tracking details as soon as your package is on its way.
Order tracking
Once your order ships, you’ll receive a tracking link via email to follow your delivery every step of the way.
Get in touch
Our support team is always here to help. Contact Us if you have any questions about your order.
About The Brand

The KaYen Difference
At KaYen, we believe great skincare is a celebration — not a challenge.
Our plant-based, small-batch formulations unite science and nature to deliver fresh, effective solutions for every skin story. Thoughtfully inclusive, intentionally crafted, and rooted in global beauty traditions, KaYen is where confidence begins and radiance is revealed.