Shipping policy
Shipping Policy
Shipping Timeframes & Processing
All promotional orders are subject to a delivery timeframe of up to 7 business days, as our warehouse is currently processing a high volume of orders. Once your order has been completed and shipped, you will receive a dispatch confirmation email with tracking details from [Shipping Carrier: USPS / FedEx / DHL].
Holiday Shipping & Cut-Off Dates
The last date to order for delivery before Christmas is December 11th.
Orders placed after December 11th may experience delays and could arrive in January.
Delivery Times & Costs
| Destination | Delivered By | Expected Arrival | Cost |
|---|---|---|---|
| United States | USPS / FedEx | Up to 7-10 business days | $4.50 |
| United Kingdom | Royal Mail / DHL | Up to 5-7 business days | £3.99 |
FREE shipping on orders over $60 / £50
Where We Ship
Currently, we deliver to mainland USA and the UK. We are working on expanding to more locations soon. If you're outside these regions and absolutely can't wait, feel free to contact us at customercare@ka-yen.com, and our support team will be happy to advise on our nearest retailer.
For any questions regarding delivery, please reach out to customercare@ka-yen.com.