Refund policy

We hope you love your Kayen Skinscience products, but if something isn’t quite right, we’re here to help.

Returns

We accept returns on unused, unopened products within 14 days of delivery. Due to hygiene reasons, we can’t accept returns on opened or used items.

To request a return, contact us at customercare@ka-yen.com with:

• Your order number

• The item(s) you’d like to return

• The reason for your return

Once approved, we’ll send return instructions. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, we’ll process your refund within 5-7 business days to your original payment method. Shipping costs are non-refundable.

We don’t offer refunds on:

• Opened or used products

• Gift cards

• Sale items

Damaged, Incorrect, or Faulty Items

If your order arrives damaged, incorrect, or faulty, let us know within 48 hours of delivery. Email us at customercare@ka-yen.com with your order number and photos, and we’ll make it right.

Exchanges

We don’t offer direct exchanges. If you’d like a different product, return your original item (if eligible) and place a new order.

Need Help?

Our team is always here for you. Drop us a message at customercare@ka-yen.com, and we’ll be happy to assist.